Return

Returns are acceptable only for OTC products purchased from our website with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:

1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify Vishwamangal Healthline at +91 9220900900 or care@vishwamangal.in, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.

2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify Vishwamangal Healthline at +91 9220900900 or care@vishwamangal.in. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

Cancellation

Cancellations are allowed for OTC products without any question asked. In case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, it is allowed only till the time product is not shipped from our warehouses. Please contact Vishwmangal Healthline at +91 9220900900 or care@vishwamangal.in to assist you in cancellation of the order. Cancellation of the medicines prepared for a patient after consultation cannot be cancelled once the medicines are prepared as the medicines prepared w.r.t. patient history cannot be used for another patients. Also the medicines which have no any sealing cannot be cancelled or taken back due to security reasons.

Refund

We will initiate your refund within 3 working days of our confirmation. However, it may take 7- 15 working days to get it credited / reflect in your bank or credit card account statement as this involves inter-bank refund procedures which may take time. Refund for the medicines prepared for patient according to history of patient after consultation cannot be processed as medicines prepared for a patient are not usable for another patient. Also the medicines once sold are not taken back for security reasons.